Faqs By Shipping & Delivery

The items leave our warehouse within 1-3 working days regardless of the shipping method. Ordered items that are temporarily out of stock have longer delivery time. The factual delivery time is specified on the product page of the product and at the checkout.

Once your order has left our warehouse, it normally takes 2-5 days to be delivered depending on where you live.

Leveranssättet varierar beroende på produkt. Vilket sätt som din vara levereras på anges på hemsidan i varukorgen. Hemleverans sker normalt vardagar mellan 08-00-18.00 till närmsta port, grind eller garageuppfart. Du som kund kommer att bli aviserad per telefon/SMS av transportföretaget dagarna innan leverans för mer information om leveransdag och tid. Du blir då tilldelad ett tidsintervall (ej exakt tidpunkt) i överenskommelse med transportbolaget.

Mindre försändelser (t.ex takrosetter, dekorationer, lister upp till 150cm ) levereras till ditt lokala paketombud där du hämtar ut paketet när det passar dig. Du blir aviserad via sms eller brev när ditt paket finns för hämtning.

We do not recommend changing the shipping address of an order that you've already placed and which you haven't received yet. Please contact our customer service via phone number +46 10 400 91 90 / [email protected] or via our website if the need to change the delivery address arises. We will certainly review whether it is possible to make a change.

If your product is damaged on arrival, make a complaint via +46 10 400 91 90 or by email [email protected]. We will then contact you as soon as we possibly can.

Please note that the damage should be noted on the consignment note along with the driver’s name when delivery has landed. This is very important as you cannot claim a transport damage afterwards. The damage must also be documented with a photo, even if the damage is not visible until you have removed the packaging. We must have your complaint within 14 days after receiving the order.

The stock items are ready to be shipped to our customers as soon as possible; however, certain items may also run out and we reserve the right that it might occur.

Manufacturing goods are products that are tailored specifically according to a customer’s wishes. These goods cannot be returned. When ordering manufacturing goods, you will receive a deadline to your email for a potential change or cancellation. After this date, the order will be in the production process, and the chance to changes or cancellations are overdue.

You will receive an email notification (Germany and Austria) or an SMS notification (all countries except Germany, France and Austria) by the transportation company when a delivery can be booked for a drive out.

En föravisering skickas till dig samma dag som din leverans lämnar lagret. Om din spårningslänk inte fungerar var vänlig kontakta kundtjänst.

To be certain if we can postpone your order, please contact our customer service on +46 10 400 91 90 or [email protected]

The shipping cost is calculated based on the type of product, and it is always stated at checkout.