The items leave our warehouse within 1-3 working days regardless of the shipping method. Ordered items that are temporarily out of stock have longer delivery time. The factual delivery time is specified on the product page of the product and at the checkout.

Once your order has left our warehouse, it normally takes 2-5 days to be delivered depending on where you live.

Leveranssättet varierar beroende på produkt. Vilket sätt som din vara levereras på anges på hemsidan i varukorgen. Hemleverans sker normalt vardagar mellan 08-00-18.00 till närmsta port, grind eller garageuppfart. Du som kund kommer att bli aviserad per telefon/SMS av transportföretaget dagarna innan leverans för mer information om leveransdag och tid. Du blir då tilldelad ett tidsintervall (ej exakt tidpunkt) i överenskommelse med transportbolaget.

Mindre försändelser (t.ex takrosetter, dekorationer, lister upp till 150cm ) levereras till ditt lokala paketombud där du hämtar ut paketet när det passar dig. Du blir aviserad via sms eller brev när ditt paket finns för hämtning.

We do not recommend changing the shipping address of an order that you've already placed and which you haven't received yet. Please contact our customer service via phone number +46 10 400 91 90 / [email protected] or via our website if the need to change the delivery address arises. We will certainly review whether it is possible to make a change.

If your product is damaged on arrival, make a complaint via +46 10 400 91 90 or by email [email protected]. We will then contact you as soon as we possibly can.

Please note that the damage should be noted on the consignment note along with the driver’s name when delivery has landed. This is very important as you cannot claim a transport damage afterwards. The damage must also be documented with a photo, even if the damage is not visible until you have removed the packaging. We must have your complaint within 14 days after receiving the order.

The stock items are ready to be shipped to our customers as soon as possible; however, certain items may also run out and we reserve the right that it might occur.

Manufacturing goods are products that are tailored specifically according to a customer’s wishes. These goods cannot be returned. When ordering manufacturing goods, you will receive a deadline to your email for a potential change or cancellation. After this date, the order will be in the production process, and the chance to changes or cancellations are overdue.

You will receive an email notification (Germany and Austria) or an SMS notification (all countries except Germany, France and Austria) by the transportation company when a delivery can be booked for a drive out.

En föravisering skickas till dig samma dag som din leverans lämnar lagret. Om din spårningslänk inte fungerar var vänlig kontakta kundtjänst.

To be certain if we can postpone your order, please contact our customer service on +46 10 400 91 90 or [email protected]

The shipping cost is calculated based on the type of product, and it is always stated at checkout.

Upon return, you can either send an email to [email protected] or call customer service on +46 10 400 91 90

NOTE; It is always the customer who stands for the return’s cost.

In order to make you feel completely safe with your purchase, Stuckatur i Sverige AB offers a 30-day right of withdrawal from the time you receive the goods. In case of right of withdrawal, the customer will be responsible for the cost of return shipping. 

When return, please contact us by either e-mail [email protected] or phone call +46 10 400 91 90

Returen skall ske med Posten Företagspaket, DHL Företagspaket, Schenker Företagspaket eller med Fedex och du som kund står för returkostnaden. Du kan också fråga oss vad vi skulle ta för en returfrakt. Kunden har ansvaret för varan till dess att den har kommit oss tillhanda. Returer får inte skickas som postförskott eller till paketutlämningsställen.

Om vi skickat fel vara till er står vi för returkostnaden.

Vi skickar alltid bekräftelsemail så fort din order kommit in i vårt system. I bekräftelsemailet finns det en länk där du kan kontrollera status på din beställning. När beställningen lämnat lagret får du ännu ett mail från oss med sändningsnummer och en spårningslänk så att du kan följa transporten av din beställning.

You can cancel your order up to the point when we start packing your order. To cancel, you can email [email protected] or call +46 10 400 91 90.

If you received a shipping number on your order, then you can track your order by entering the respective shipping company and track your shipment.

Absolutely, you can call our customer service from Monday to Thursday between 09:00 and 16:00, and on Friday and Saturday between 09:00 and 12:00, and they will be happy to help you with your order.

Buy your items easily and safely with PayPal (card payment) for both individuals and companies. 

We offer card payment via PayPal and accept the following cards: Visa and MasterCard. No registered account on PayPal is required so you may shop from us or to pay by card.

Each product’s page provides full information about the material and its manufacturing. If you still have any additional questions, you are always welcome to contact us. You can also order free samples so you may compare the difference between materials.

Our products are manufactured with the latest technology in the stucco industry with highest production level. Each product is quality assured to ensure stability, shape and consistency. Before delivery to the customer, the products are being checked thoroughly.

We value our customers’ satisfaction: product as well as service. If you ever are dissatisfied with an item or service, please contact us and we will do the necessary.

See Instructions for Use

All of our products are treated with a white primer and are ready to be painted. We recommend that you use water-based paints.

D-COR is not responsible for results after painting or after other surface treatments, so be sure to first test on a small area if you wish to use another type of paint.

We are open Monday to Friday between 9:00 and 16:00, and on Friday and Saturdays between 9:00 and 12:00.

You can always send an email to [email protected] outside opening hours, and we will reply on the following weekday.

No, but you can always request samples completely free of charge sent to you; however, you pay for the shipping cost. Our offer applies to all ceiling, wall, façade, floor mouldings, and ceiling mouldings for indirect light.

No, but once you buy our product, we offer a 30-day return/withdrawal right. If you wish to exchange an item you ordered, we can create a return and place a new order if it fulfills The Right for Return.