Frequently Asked Questions
How long is the delivery time?
The items leave our warehouse within 3-5 working days regardless of the shipping method. Ordered items that are temporarily out of stock have longer delivery time. The factual delivery time is specified on the product page of the product and at the checkout.
Once your order has left our warehouse, it normally takes 1-3 days to be delivered depending on where you live.
Can I change the shipping address?
We do not recommend changing the shipping address of an order that you've already placed and which you haven't received yet. Please contact our customer service via phone number +46 10 405 64 64 or via our website if the need to change the delivery address arises. We will certainly review whether it is possible to make a change.
My product was damaged on arrival, what do I do?
If your product is damaged on arrival, make a complaint via +46 (0)770 337 335 or by email [email protected]. We will then contact you as soon as we possibly can.
Please note that the damage should be noted on the consignment note along with the driver’s name when delivery has landed. This is very important as you cannot claim a transport damage afterwards. The damage must also be documented with a photo, even if the damage is not visible until you have removed the packaging. We must have your complaint within 14 days after receiving the order.
Warehousing and Manufacturing
The stock items are ready to be shipped to our customers as soon as possible; however, certain items may also run out and we reserve the right that it might occur.
Manufacturing goods are products that are tailored specifically according to a customer’s wishes. These goods cannot be returned. When ordering manufacturing goods, you will receive a deadline to your email for a potential change or cancellation. After this date, the order will be in the production process, and the chance to changes or cancellations are overdue.
Can I have my order delivered later?
To be certain if we can postpone your order, please contact our customer service on +46 10 405 64 64
How much does the shipping cost?
The shipping cost is calculated based on the type of product, and it is always stated at checkout.
What do I do if I want to return an item?
Upon return, you can either send an email to [email protected] or call customer service on +46 10 405 64 64
NOTE; It is always the customer who stands for the return’s cost.
How long is your right of return?
In order to make you feel completely safe with your purchase, Stuckatur i Sverige AB offers a 30-day right of withdrawal from the time you receive the goods. In case of right of withdrawal, the customer will be responsible for the cost of return shipping.
When return, please contact us by either e-mail [email protected] or phone call +46 10 405 64 64
How long do I have to send my item back?
From the time you’ve received your order, you will have 30 days to return the item. After 30 days, the right of return is lifted.
How do I cancel my order?
You can cancel your order up to the point when we start packing your order. To cancel, you can email [email protected] or call +46 10 405 64 64.
Where's my order?
If you received a shipping number on your order, then you can track your order by entering the respective shipping company and track your shipment.
Can I get help when placing my order?
Absolutely, you can call our customer service every weekday between 9-16 and they will be happy to help you with your order.
What is the difference between the materials?
Each product’s page provides full information about the material and its manufacturing. If you still have any additional questions, you are always welcome to contact us. You can also order free samples so you may compare the difference between materials.
As a customer, how can I trust the quality?
Our products are manufactured with the latest technology in the stucco industry with highest production level. Each product is quality assured to ensure stability, shape and consistency. Before delivery to the customer, the products are being checked thoroughly.
We value our customers’ satisfaction: product as well as service. If you ever are dissatisfied with an item or service, please contact us and we will do the necessary.
See Instructions for Use
Do the products have to be painted?
All of our products are treated with a white primer and are ready to be painted. We recommend that you use water-based paints.
D-COR is not responsible for results after painting or after other surface treatments, so be sure to first test on a small area if you wish to use another type of paint.
What are the customer service’s opening hours?
We are open every weekday between 9-16. You can always send an email to [email protected], outside opening hours. We will reply on the coming weekday.
Can I check the item somewhere before I buy it?
No, but you can always request samples completely free of charge sent to you; however, you pay for the shipping cost. Our offer applies to all ceiling, wall, façade, floor mouldings, and ceiling mouldings for indirect light.
Do you have a right to exchange?
No, but once you buy our product, we offer a 30-day return/withdrawal right. If you wish to exchange an item you ordered, we can create a return and place a new order if it fulfills The Right for Return.